DiamondAir, the renowned global airport concierge and meet & assist specialist, is redefining the airport journey with the launch of The Lounge by DiamondAir, the first private, remote check-in space, designed to extend the airport experience beyond the terminal.
Located just minutes from the terminals, The Lounge by DiamondAir offers travellers a private setting to begin their journey away from the crowds. More than simply a lounge, the intimate space features runway views, a private bar, discreet working areas, á la carte dining and the KarmAir spa wellness space with relaxing massages and jet lag revival treatments that can be pre-booked, creating a private escape before passengers reach their flight.
Guests can enjoy the lounge’s à la carte menu throughout the day, with a considered selection of dishes designed to fuel the travel ahead. Mornings begin with breakfast favourites including Oak Smoked Salmon Blinis, indulgent DiamondAir French Toast and the signature DiamondAir Bloody Mary Tray. As the day unfolds, the menu moves into lunch, with highlights including the En Route Club Sandwich, a refreshing Baby Gem & Walnut Salad and a selection of tempting lounge snacks.
The launch marks the latest development in DiamondAir’s approach to airport travel. For more than three decades, the brand has focused on making the airport journey more seamless through personalised meet & assist and concierge services. The lounge brings together this expertise with a growing suite of services designed to give travellers greater ease in their journey from the moment they leave home.
DiamondAir is leading the evolution of the airport journey, bringing together remote check-in, allowing luggage to be pre-collected, and transported through the airline baggage system. This premium service is not just available from The Lounge but any location, be it home or hotel.
The Lounge takes this concept one step further. Rather than heading straight to the terminal, guests can arrive at DiamondAir’s private setting overlooking the runway, where they can relax, dine or prepare for their flight away from the crowds. When it’s time to board, DiamondAir coordinates the journey through the airport, expediting guests from The Lounge to the terminal and on to their aircraft, with a dedicated VIP electric buggy also available. The Lounge can also be privately booked or hired exclusively, with its bespoke services tailored to individual requirements.
DiamondAir provides personalised arrival and departure services across more than 630 airports and train stations globally, supporting travellers with airport navigation, language assistance, transfers and onward travel. Its established partnerships include leading airlines and travel organisations, including American Express, VISA, MasterCard, British Airways and Etihad.
Christina Lawford, Founder and CEO of DiamondAir, says: “The Lounge was conceived directly from our experience of looking after travellers in airports for more than 30 years. We understand where the pressure points are, and how much of the airport journey can be taken out of the passenger’s hands. We wanted to create a boutique space away from the crowds where the journey starts with us – where our team knows the flight, understands the timings and takes care of what needs to happen next.
It’s designed for all types of travellers – leisure, business, VIP and corporate – because whoever you are travelling with or wherever you are going, the airport can be one of the most stressful parts of a journey. From the moment a guest arrives at The Lounge through to their gate, our role is to manage the journey, so they don’t have to worry about what comes next.
The Lounge is an evolution of the DiamondAir experience, bringing together the efficiency, expertise and personal service we’re known for in a more private and considered setting.”
The launch of The Lounge represents another step in DiamondAir’s ambition to make the journey as important as the destination, extending its concierge expertise beyond the airport terminal and creating a more considered experience from departure point to destination. DiamondAir is taking the airport to the passenger.
The Lounge by DiamondAir is available to book as part of a London Heathrow airport concierge experience, with enquiries managed directly by the DiamondAir team to create a journey tailored to each passenger’s requirements.
For more information or to reserve The Lounge by DiamondAir, visit diamondairinternational.com or contact [email protected]
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